You may be wondering…
Answers to the questions we are asked most often about MD Management, the hospital scheduling software. Can’t find yours? Write to us – we reply quickly.
About MD Management
What is MD Management?
Scheduling software for nursing and medical teams, developed in Belgium by Soft4Doc. It brings requirements, availability, on-call shifts, assignments, leave and swaps together in one place, with an Assistant that makes suggestions and explains them.
Which departments is it for?
Small departments and large hospitals alike: anaesthesia, emergency, cardiology, radiology, paediatrics, intensive care… The set-up follows your rules: activities, on-call shifts, skills, quotas and sites.
Do we need to install anything?
No. MD Management runs in the browser, on computers and phones alike. Staff view their schedule and make their requests from their phone, with no app to install.
Who has the final say on the schedule?
Always the person in charge. The Assistant suggests on-call shifts and replacements, and explains each suggestion. You approve, adjust or ignore.
Getting started
How does getting started work?
With a 3-month pilot on the Pro plan: we set up your department, train the team, then review it together. You then decide whether to continue.
What happens to our Excel file?
You keep it running alongside for as long as you need. We transfer your team and your rules into the tool ourselves, so you don’t have to re-enter anything. Your schedules can be exported to Excel and PDF at any time.
How long does it take to get up and running?
The basic set-up (team, activities, on-call rules) is done with you from the start of the pilot. The people in charge usually find their feet within a few weeks.
How do staff get their login details?
Every user has their own login. As soon as a staff member is added to the department, they receive their access details by e-mail. The manager can resend them at any time from the application.
What if the team doesn’t follow?
Nobody has to change everything at once. The schedule remains visible as before, and the phone portal is an invitation, not an obligation. You get started with us, on site, with a weekly follow-up during the pilot.
Where can we find help once we’re a client?
Help is built into the application, screen by screen. For any question, write to us at info@soft4doc.be, Monday to Friday, 8 am to 6 pm: you talk directly to the people who design the tool, and we can come to you.
Security and data
Where is the data hosted?
In Europe, with IONOS, on servers located in France and Germany. Everything goes through a secure connection, and a backup is made every night, encrypted, and stored away from the main hosting provider.
Does MD Management process patient data?
No. MD Management schedules staff: no patient data is stored in it.
Who sees what in the schedule?
Everyone sees only what concerns them: managers see their team’s schedule; staff see their own schedule and their requests. A GDPR data processing agreement is signed with the hospital, and you choose your own absence reasons, so no diagnosis is ever recorded.
Can staff log in with their hospital work account?
Yes, on request. MD Management can connect to your team’s work accounts: everyone logs in with their usual hospital email address and password. Your IT department gives its approval once. If you make it mandatory, an account closed at the hospital no longer gives access to MD Management.
Is there a security sheet for our IT department?
Yes. Encrypted passwords, secure login, a log of logins and changes: our full security sheet is available on request from info@soft4doc.be.
Plans
What plans are there?
Three plans: Basic to schedule one department simply, Pro to run a whole department, and Advanced to schedule across the entire hospital. There are no installation fees.
Can we start with just one department?
Yes – in fact, that’s what we recommend. You start with one department, then extend to others or to the whole hospital when you’re ready.
See it working in your own department
A 30-minute demo based on an example close to your own department, on site anywhere in Belgium or by video call. Or go straight to a supported 3-month pilot.